Privacy Policy
Last updated: April 2026
1. Information We Collect
When you place an order or interact with our website, we may collect the following information:
- Name, email address, phone number
- Shipping address
- Payment information (processed securely through our payment provider — we do not store card details)
- Order history and communication records
- Newsletter subscription preferences
- Browser type, IP address, and basic analytics data
2. How We Use Your Information
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer support inquiries
- Send newsletters and promotional offers (only if you have opted in)
- Improve our website and services
- Comply with legal obligations
3. Who We Share Information With
We do not sell your personal information. We may share information with the following third parties as necessary to operate our business:
- Payment processors (to process transactions securely)
- Shipping carriers (to deliver your orders)
- Email service providers (to send transactional and marketing emails)
- Law enforcement or regulatory authorities (if required by law)
4. Data Security
We use industry-standard security measures to protect your personal information, including HTTPS encryption for all data in transit and secure storage for data at rest. Payment card details are transmitted directly to our payment processor and are never stored on our servers.
5. Cookies
Our website uses essential cookies to maintain your shopping cart and session. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences.
6. Your Rights
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at support@thepeptidedepot.ca.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are retained for accounting and legal compliance purposes.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this privacy policy or how we handle your data, contact us at support@thepeptidedepot.ca.